Privacy Policy

1. Introduction

Tea Life respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Personal Data We Collect

When you subscribe as a Tea Life Club Member, we collect the following information, some of which is optional:

· First name

· Last name

· Email

· Delivery address

· Birth date

· Gender

· Contact number

3. Use of Your Personal Data

We will use your personal data for the following purposes:

· To send you our weekly marketing newsletters that showcase exclusive promotions.

· To allow you to add items to your wishlist.

· To send you exclusive discounts, promotions, and other marketing communications.

· To update you on Tea Life stock levels, new content, products, and more.

· To allocate store credit to be used to purchase teas as an alternative method to cash.

If you only provide your email address for the weekly newsletter, we will only send you the weekly newsletter marketing communications. These marketing communications include information on promotions, restocks, new blog content, updates in the operation, new technologies and more.

4. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

· Promotional offers from us: We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

· Third-party marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

· Opting out: You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

5. Cookies

We use first-party cookies on our website. First-party cookies are small data packets that your web browser generates and exchanges with our web server. These cookies help us recognize you and your preferences when you visit our website. For more information about the cookies we use, please see our Cookie Policy.

6. Data Retention

For Australian customers, we will only keep their data for Australian marketing purposes only. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

· Request access to your personal data.

· Request correction of your personal data.

· Request erasure of your personal data.

· Object to the processing of your personal data.

· Request restriction of processing your personal data.

· Request transfer of your personal data.

· Right to withdraw consent.

8. Glossary


· Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

· Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

· Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.


This Privacy Policy was last updated on 7 Mar 2024.


This Privacy Policy is based on the information provided and the current understanding of Australian Privacy Laws as of March 2024