We understand that shipping fees are a little annoying, especially on low cost items such as tea. That's why we offer free shipping on all orders over $60 and $5.95 shipping courier or Australia Post with tracking.
We use Sendle (Fastway and Couriers Please) and Australia Post. If you have a preference for either one, please let us know in the notes on checkout.
If a backordered tea or accessory is in your order, the whole order will be held until all items are in stock. If urgent, it's recommended to create two separate orders - one containing backorder items and one containing items in stock.
We need to work this way for two reasons which are
a) The cost of covering shipping for multiple orders is a bit too painful on our side to frequently cover
b) This also keeps our system clean and less prone to mistakes
AUSTRALIA DOMESTIC SHIPPING RATES
- We're located in Sydney, so please allow some time for delivery based on your location. $5.95 shipping is via Australia post if you use PO BOX on checkout, or Sendle Courier for most orders - and takes on average 3 days to Melbourne, QLD.
- We use both Australia Post and Sendle (a combination of Fastway and Couriers Please). If you have a preference for either one, please let us know in the notes on checkout.
NSW can be next day delivery or the day after on average.
To NT, WA and rural areas, please allow a week for delivery!
- Refunds can't be provided based on shipping times as our dispatch time is very fast, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!
- Order pickups occur around 2 pm each day, so the earlier in the day your order is placed - the better! We'll normally do a printout of all orders around 10 am and will then continue with any other orders for that same day if time allows.
We will have sent your tracking number with your shipping confirmation e-mail.