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Frequently Asked Questions Tea Life

Frequently Asked Questions

Shipping Times

Shipping times do vary, but on average with the $5.95 option we see anywhere from 1-2 days if within Sydney to 3 days to most other parts of Australia.

To WA, TAS and NT longer shipping times are to be expected.

Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping same day or the next at the latest.

Are Your Products Organic?

Our products are sourced from certified organic suppliers. However, certification is expensive within Australia. Since we're a fairly new company, this would put a large strain on our budget. We are currently in the process of receiving certification for some of our more popular products, and will expand our certification from there as budget allows.

Order Errors

If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing. Any extra tea you've received is also yours to keep.

Order Changes

If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!

If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.
It's best to let us know though, just in case.

My order didn't arrive

If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.

We use both Australia Post and Sendle for deliveries. Your tracking email updates should reflect which company we have used.
 

Privacy

We take all things privacy very seriously and take great care to make sure all of your information is secure.

Upon ordering, Tea Life staff are able to only see the last 4 digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.

We can also remove all data that you have shared with us at a push of a button - with all requests to do so actioned within 24 hours.

Express Post

We used to offer Express Post with Australia Post but due to an increase in rates and the occasional disappointment in deliveries taking much longer than expected, we have discontinued this for the time being.

If your order is urgent, please let us know at hello@tealife.com.au and we can still provide you with express shipping for $3 extra.

Refunds can't be provided based on shipping times as our dispatch time is very fast, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!

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Tea Life Reviews

Our Feedback

2981 reviews
93%
(2775)
5%
(148)
1%
(34)
0%
(10)
0%
(14)
I love this tea

I really adore this iced or hot. Plenty of pear and plenty of cinnamon. This is going to save me in the hot summer. Delicious blend.

Hi S Ross, thanks for your review! We had a bad one for this tea recently, so this will help to balance the score out alot! :)
Fibromyalgia tea

So far so good, Three days in and I can go our for walks again. That's big!

Hi Christine, always VERY happy to hear when this new blend is helping - if at times even only a little. We've seen it help across all spectums so far from very little to quite a lot.

Was thrilled to be able to get this tea
Thank you so much

Hi Ailsa, thank you! This one is actually kind of new as we switched recipes - I think this one is much better now!
Lemon Verbena

Love this tea - so light and refreshing and soothing - it lacks a bit of intensity but that might be batch to batch - I tried to lift it with a tiny bit of lemon myrtle but that took over the flavour too much - definitely brew it as long as possible - be a bit generous - it is worth it for the comfort it gives.

Lemon Verbena

I had my first cup of lemon verbena at a great restaurant and as good as the food was the tea was what stayed in my mind. So calming and cleansing and gentle. I researched and ordered not long after and love my Verbena - have since ordered another bag. It isn't quite as intense in flavour but it might vary bush to bush -I know it grows well and is hardy so maybe different batches

Hi j9, thanks for your detailed reviews across two types of tea - I'm sure they'll be really helpful for other customers.