Frequently Asked Questions
Shipping times with Australia Post do vary, but on average with the $5.95 option we see anywhere from 1-2 days if within Sydney to 3 days to most other parts of Australia.
To WA, TAS and NT longer shipping times are to be expected.
Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping same day or the next at the latest. Express orders will always be sent on the same day if placed prior to 1.30 pm.
If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing via express post. Any extra tea you've received is also yours to keep.
If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!
If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.
It's best to let us know though, just in case.
My order didn't arrive
If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.
If you've chosen Regular $5.95 shipping or $8.95 shipping then a great first step is always to contact Australia Post on 13 76 78 with your tracking number - but we can help you out too, especially if they weren't able to resolve it for you.
To use our super cool wishlist feature, all you have to do is click 'add to wishlist' from any product page. This will then keep that tea within your wishlist for your next order to help you remember what you had in mind for next time!
You can also share your wishlist with friends or family to give them not so subtle hints on what you'd like for your next birthday.
Our wishlist is pretty smart, so will remember what you have saved between different devices. To make sure this happens just click the guest tab then connect your email. Or alternatively, you can create a Tea Life account and just make sure you're logged in with us.
Don't have an account? Click here.
We take all things privacy very seriously and take great care to make sure all of your information is secure.
Upon ordering, Tea Life staff are able to only see the last 4 digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.
We can also remove all data that you have shared with us at a push of a button - with all requests to do so actioned within 24 hours.