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Frequently Asked Questions about Tea Life

Frequently Asked Questions

Shipping Times

Shipping times do vary, but on average with the $5.95 option we see anywhere from 1-2 days if within Sydney to 3 days to most other parts of Australia.

To WA, TAS and NT longer shipping times are to be expected.

Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping same day or the next at the latest.

Are Your Products Organic?

Our products are sourced from certified organic suppliers. However, certification is expensive within Australia. Since we're a fairly new company, this would put a large strain on our budget. We are currently in the process of receiving certification for some of our more popular products, and will expand our certification from there as budget allows.

Order Errors

If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing. Any extra tea you've received is also yours to keep.

Order Changes

If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!

If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.
It's best to let us know though, just in case.

My order didn't arrive

If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.

We use both Australia Post and Sendle for deliveries. Your tracking email updates should reflect which company we have used.
 

Privacy

We take all things privacy very seriously and take great care to make sure all of your information is secure.

Upon ordering, Tea Life staff are able to only see the last 4 digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.

We can also remove all data that you have shared with us at a push of a button - with all requests to do so actioned within 24 hours.

Express Post

We used to offer Express Post with Australia Post but due to an increase in rates and the occasional disappointment in deliveries taking much longer than expected, we have discontinued this for the time being.

If your order is urgent, please let us know at hello@tealife.com.au and we can still provide you with express shipping for $3 extra.

Refunds can't be provided based on shipping times as our dispatch time is very fast, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!

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Tea Life Reviews

Our Feedback

1973 reviews
93%
(1831)
5%
(106)
1%
(21)
0%
(5)
1%
(10)
LOVE this cup

I've always loved the idea of drinking leaf tea but get bored with the whole teapot setup. This has solved all my problems. It's so easy to brew my tea in the cup, then remove the strainer and put it straight into the upside down lid (so avoiding all spills), and then drink my beautifully hot tea (I think it must be insulated which is a big tick from me). It helps that it's dishwasher safe too but to be honest I use it so often that it rarely stays in the dishwasher long enough to be washed! I want another one!!

Hi Polly, thank you for your amazing review it's much appreciated! We only have about 50 left so they're going fast. We'll have to get more in, at which time we'll expand the range further to include more unique and interesting cups/teapots etc.
Great service. Great tea.

I found this company online and placed an order. The dispatch was prompt. I am loving my new herbal teas in the glass cup. You would think it would be hot to touch, but it isn't, and I love seeing the colour seep into the water as it brews.

Hi Kirstie, thanks for your review on this new range! The cup gets warm but not really hot - which I think is perfect especially during winter time :)
Best tea bags

Very sturdy bags, useable twice, and excellent to use loose tea and design own blends.

Hi Jane, thank you for your review - it's much appreciated. Although these sell like hotcakes - we don't get many reviews for them. I think our system prefers to ask for reviews on tea rather than the tea bags :)
Love Love Love

Omg I love this!!! I may have found my favourite. Just a tiny taste of sweetness. Very quick delivery again. Ty Tea Life!

Just Right

The coconut is just right, not too strong. This is a nice regular drinking tea and sure to please visitors.

Hi again Deborah - coconut has been really popular over the past couple of weeks, unsure why! But it is a rare and unique tea that we're glad to offer here.