Frequently Asked Questions

Shipping Times

Shipping times with do vary, but on average with the $5.95 option we see anywhere from 1-2 days if within Sydney to 3 days to most other parts of Australia.

To WA, TAS and NT longer shipping times are to be expected.

Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping same day or the next at the latest.

Order Errors

If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing via express post. Any extra tea you've received is also yours to keep.

Order Changes

If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!

If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.
It's best to let us know though, just in case.

My order didn't arrive

If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.

We use both Australia Post and Sendle for deliveries. Your tracking email updates should reflect which company we have used.
 

Privacy

We take all things privacy very seriously and take great care to make sure all of your information is secure.

Upon ordering, Tea Life staff are able to only see the last 4 digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.

We can also remove all data that you have shared with us at a push of a button - with all requests to do so actioned within 24 hours.

Express Post

We used to offer Express Post with Australia Post but due to an increase in rates and the occasional disappointment in deliveries taking much longer than expected, we have discontinued this for the time being.

If your order is urgent, please let us know at hello@tealife.com.au and we can still provide you with express shipping for $5 extra.

Refunds can't be provided based on shipping times as our dispatch time is very fast, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!

Tea Life Reviews

Our Feedback

1544 reviews
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OMG

I've been drinking Infused Green Teas for a few years now.. but I decided to give the Tea Life Strawberry Green Tea a go.. basically cause I was too Lazy to go to the shop and get some.

But WOW.. I've actually found a green Tea that is nice to drink.. I always thought the horrible after taste was just the way Green Tea was meant to be.. but this tea, has a lovely strawberry scent and no after taste at all!! I'm converted and I'll be back for more soon!!

Hi Allie thanks so much for your amazing review - this is a new range and happy to finally get the first reviews coming through. Thank you for being one of the first brave testers! :)

Willow Herb Tea

Amazing

A wonderful rose scent and a great addition to the regular earl grey I usually have!

Thank you Jen, I hope you have a good xmas!
Chickweed Tea

I purchased chickweed tea, and the order came the next day, the service is impeccable. The tea was savoury, taste fresh and beautiful. My daughter had a kidney infection which cleared up after taking this tea for a few days. It’s a tea I now drink regularly with my daughter.

Hi Fadya, Thank you for your review! I'm glad that helped. I also didn't know that a possible next day delivery to your location was possible with Sendle so that's also good to know. Thank you!
M
Essiac Tea
M.H.S.
Essiac tea purchase

I find the Essiac tea sold by this company to be very authentic and I highly recommend it for just about any medical condition.I am 70 andI always notice a positive improvement when I take it.Good prompt service also keeps me coming back God bless Helen

Hi Helen, Thank you for your kind review much appreciated!