Frequently Asked Questions
Shipping times do vary, but on average with the $5.95 option we see anywhere from 1-2 days if within Sydney to 3 days to most other parts of Australia.
To WA, TAS and NT longer shipping times are to be expected.
Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping same day or the next at the latest.
Is your Packaging Recyclable?
We're moving towards being 100% eco friendly, but in the meantime here's a breakdown of what we've done so far.
- Shipping Bags are currently classified as number '2' recyclable HDPE which carries virtually no risk of leaching elsewhere and is easily recyclable into many other goods such as Laundry detergent bottles, oil bottles, pens, recycling containers, floor tile, drainage pipe, lumber, benches, doghouses, picnic tables, fencing, shampoo bottles.
- Tea Packaging is composed of HDPE as above, along with an aluminium insert for preservation, and a food grade lining on that. Aluminium is infinitely recyclable, with 75% of all aluminium ever produced still being used today and is 100% recyclable.
Hygiene and Covid Precautions
We constantly have eyes on our tea to ensure that it remains up to our usual standards. Gloves/Scoops are used at all times, along with regular spot checks.
In regards to the recent covid events, we have our log book, anti bacterial hand gel, and regularly maintain space between staff. We're a pretty small team too, so that also helps to achieve this fairly easily! Naturally, if anyone feels even slightly unwell they'll be resting until 100% clear.
Are Your Products Organic?
Our products are sourced from organic suppliers. However, certification is expensive within Australia. Since we're a fairly new company, it would put a large strain on our budget to certify over 300 types of tea so for now have certified some our most popular teas as of 2020. The list of certification will continue to grow as budget allows. Even if certified by us directly, we don't display that on the website at this time as this then makes packaging logo requirements necessary and so forth. For now please contact us or visit our section at the ACO website to check which teas have specifically been certified.
After we finalize our new packaging designs we will revisit this.
All teas not organic (such as blooming flower teas) are stated within the product description as being pesticide free.
If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing. Any extra tea you've received is also yours to keep.
If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!
If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.
It's best to let us know though, just in case.
My order didn't arrive
If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.
We use both Australia Post and Sendle for deliveries. Your tracking email updates should reflect which company we have used.
We take all things privacy very seriously and take great care to make sure all of your information is secure.
Upon ordering, Tea Life staff are able to only see the last 4 digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.
We can also remove all data that you have shared with us at a push of a button - with all requests to do so actioned within 24 hours.
We used to offer Express Post with Australia Post but due to an increase in rates and the occasional disappointment in deliveries taking much longer than expected, we have discontinued this for the time being.
If your order is urgent, please let us know at firstname.lastname@example.org and we can still provide you with express shipping for $3 extra.
Refunds can't be provided based on shipping times as our dispatch time is very fast, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!