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Frequently Asked Questions Tea Life

Frequently Asked Questions

Shipping Times

Shipping times do vary, but on average with the $5.95 option we see anywhere from 1-2 days if within Sydney to 3 days to most other parts of Australia.

To WA, TAS and NT longer shipping times are to be expected.

Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping same day or the next at the latest.

Are Your Products Organic?

Our products are sourced from certified organic suppliers. However, certification is expensive within Australia. Since we're a fairly new company, it would put a large strain on our budget to certify over 300 types of tea so for now have certified some our most popular teas as of 2019. The list of certification will continue to grow as budget allows.

All teas not organic (such as blooming flower teas) are stated within the product description as being pesticide free.

Order Errors

If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing. Any extra tea you've received is also yours to keep.

Order Changes

If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!

If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.
It's best to let us know though, just in case.

My order didn't arrive

If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.

We use both Australia Post and Sendle for deliveries. Your tracking email updates should reflect which company we have used.
 

Privacy

We take all things privacy very seriously and take great care to make sure all of your information is secure.

Upon ordering, Tea Life staff are able to only see the last 4 digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.

We can also remove all data that you have shared with us at a push of a button - with all requests to do so actioned within 24 hours.

Express Post

We used to offer Express Post with Australia Post but due to an increase in rates and the occasional disappointment in deliveries taking much longer than expected, we have discontinued this for the time being.

If your order is urgent, please let us know at hello@tealife.com.au and we can still provide you with express shipping for $3 extra.

Refunds can't be provided based on shipping times as our dispatch time is very fast, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!

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Tea Life Reviews

Our Feedback

3186 reviews
93%
(2966)
5%
(159)
1%
(36)
0%
(11)
0%
(14)
Delicious

This tea is very tasty and the best Roasted Dandelion I have had in many years. I will be buying again and telling my friends.
Thanks

Hi Sally, thanks for your review! We only just got organic certification and only for a few select teas at first as we test the waters (it was quite a long process). We'll work on expanding that more this 2020 as budget allows.
My new favourite thing!

My family asked me for ideas of what to buy me for Christmas and I gave them the link for Tea Life. They bought me this teapot and I absolutely love it!!! I've used it every day since Christmas and it's my new favourite thing!
It's so easy to clean and I love that the strainer goes right to the bottom (instead of sitting on top like most other teapots) which means you don't have to fill right to the top just for one cup of tea. I also love the glass design so it always looks clean and you can see the colour of your tea to let you know when it's just right to your liking (especially good when you're brewing lovely colourful teas like the blue peaflower or hibiscus.... or a beautiful combination of the two... mmm, purple tea). Most happy with my gorgeous little teapot - thank you!
There's everything to love about this business - organic, Australian, yummy, medicinal teas, fabulous accessories, amazing customer service - you're doing everything right Toby - congratulations :))

Hi Jill, Thank you for pointing out all the things about this cup that helped us decide to stock it! Actually to be honest we got lucky on a few things and only found out some other good points after they came in. :) I'm glad you're happy with that and we'll work on expanding the range a bit further this 2020.

A brew that gets better the longer it sits
I put it in a pot and the first brew was bitter and had a standard silver needle flavour with a bit of a floral fruity taste.
And after a second brew with the same flower it was much smoother and fruitier and the flavour really came out. Very nice tea.

Hi Casey, thank you for your review! If you haven't, try the fruit infused blooming teas as they're part of our newest blooming range.
Amazing lemon smell

A beautifully fragrant tea with so many benefits. Really enjoyable.

Love it

I wanted a healthier version of my favourite bubble tea and my lychee black is delicious. Will defiantly order from here again.

Hi Mariah, you'll do very well to switch from bubble tea as that isn't too healthy! Although really yummy. Thank you for your review, much appreciated :)