Frequently Asked Questions

Shipping Times

Shipping times with do vary, but on average with the $5.95 option we see anywhere from 1-2 days if within Sydney to 3 days to most other parts of Australia.

To WA, TAS and NT longer shipping times are to be expected.

Dispatch times with us (how long it takes for us to send your tea) are good, with most orders shipping same day or the next at the latest.

Order Errors

If we've made a mistake (it's rare but it can happen!) just let us know and we'll ship you anything that was missing. Any extra tea you've received is also yours to keep.

Order Changes

If you have any changes you'd like to make to an order, or wish to add something else after you've made payment just let us know and we'll be able to fix that up for you. This will be much easier if you let us know before we've shipped!

If you have placed two separate orders and paid shipping both times, don't worry. We'll probably notice and then refund you the shipping costs for one of those orders - and shipping costs for both of your orders if the sum is over $60.
It's best to let us know though, just in case.

My order didn't arrive

If your order takes longer than expected, please let us know and we'll work with you to resolve this problem.

We use both Australia Post and Sendle for deliveries. Your tracking email updates should reflect which company we have used.
 

Privacy

We take all things privacy very seriously and take great care to make sure all of your information is secure.

Upon ordering, Tea Life staff are able to only see the last 4 digits of your card number - and no card information is saved. It is for this reason that you must reenter your card upon every order.

We can also remove all data that you have shared with us at a push of a button - with all requests to do so actioned within 24 hours.

Express Post

We used to offer Express Post with Australia Post but due to an increase in rates and the occasional disappointment in deliveries taking much longer than expected, we have discontinued this for the time being.

If your order is urgent, please let us know at hello@tealife.com.au and we can still provide you with express shipping for $3 extra.

Refunds can't be provided based on shipping times as our dispatch time is very fast, with transit times being out of our control. If you have a function or event and your order is urgent, please let us know!

Tea Life Reviews

Our Feedback

1741 reviews
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Tea Life is the best

Haha thank you! I've shared this to our Facebook page :)
Best Peppermint Tea

I love peppermint tea and have tried many loose leaf and bag varieties over the years. This tea is the BEST one I have had. I could tell I was in for a magical experience from the moment I opened the packet. It tastes wonderful. I could not recommend this tea highly enough. I will be buying more in the future!

Hi Sarah - wow what a great review, thank you! That's much appreciated. We've always got a lot on hand as we need to use this for a lot of other blends as well :)
Great tea and great service

The Teas are great taste and awesome quaility love drinking the night wish

Hi Leanne, thank you - this one was created as it's different to the rest of the other bedtime teas such as goodnight sleeping.
Another lovely mellow tea bloom

The yellow chrysanthemum bloom is very beautiful sitting on it's bed of green as this bloom opens into a slightly aniseed smelling tea at first, but when fully brewed tastes like a mellow silver needle tea that has a very subtle, fruity, sweet overtone. It's not overpowering or dominating in anyway and is very refreshing.

Hi Casey, thank you for your review! I really hope those samples have arrived....
Happy with my tea

Unable to purchase Decaf leaf tea from the supermarket It was refreshing to find that i could purchase this seemingly elusive product online at "Tea Life".
The service was excellent and the tea arrived promptly. I'm very happy with my tea purchase and would recommend this company. Many thanks Tea Life.

Hi Liz, thank you. We'd love to expand our decaf range actually but it's difficult to get a hold of. Hopefully this year will bring some new decaf teas!